cacabolaPrivacy Policy

This page describes what we collect when you use cacabola and how we keep that data protected. We take privacy seriously—your personal information, account balance, and transaction history are encrypted and stored securely. We do not sell your data to advertisers or brokers. We share information only with payment processors, anti-fraud partners, and where required by law.

When you register on cacabola or place a bet via our Android app or iOS browser, we collect your name, email, phone number, and government-issued ID for identity verification. We log your account activity—logins, deposits, withdrawals, game sessions—to maintain a complete audit trail. This data is yours; you may request a copy anytime via our support team.

Read this policy carefully to understand what we collect, how we use it, your rights, and how to contact us if you have privacy concerns.

What Data We Collect on cacabola

We collect several types of information when you use cacabola. Your registration data includes your legal name, email address, phone number, date of birth, and a photo of your government-issued ID (KTP, passport, or driver's license). We use this for Know Your Customer (KYC) verification, required by Indonesian payment regulations. This data is encrypted and stored on secure servers.

We collect transactional data: every deposit, withdrawal, bet placement, and game outcome. Each transaction is timestamped and linked to your account. This forms your transaction history, viewable anytime from your cacabola dashboard. We retain this data indefinitely so you can verify account activity and dispute any errors.

We collect usage data: your login times, IP address, device type (Android phone, iOS device, desktop), browser type, and location (derived from your IP). We use this to detect unauthorized access, fraud, and account sharing. If we notice logins from multiple cities or devices within an impossible timeframe, we flag the account for review.

We collect payment method information: when you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we record which method you used and the transaction reference. We do not store your full bank account number or card details—payment processors handle that securely. We only see confirmation that the payment succeeded.

Data retention: We retain your personal data, transaction history, and account records indefinitely. You may request deletion of non-essential data (like old device logs) via our support team, but transaction history is permanent for compliance and dispute resolution.

How We Use Your Data on cacabola

We use your data for account operations: verifying your identity, processing deposits and withdrawals, settling bets, and managing your balance. We use your email to send transaction confirmations, account alerts, and support responses. We use your phone number for two-factor authentication and account recovery.

We use your data for fraud prevention. We analyze login patterns, deposit-withdrawal sequences, and betting behavior to detect suspicious activity. If we notice rapid deposits followed by immediate withdrawal, or logins from a restricted jurisdiction, we investigate and may request additional documentation or temporarily freeze your account.

We use your data for compliance. We verify that you reside in a supported jurisdiction and that your account activity complies with our terms. We check your data against international sanctions lists and do not serve users in countries where online gaming is prohibited.

We do not use your data for marketing or advertising purposes. We do not send unsolicited promotional emails. We may notify you of platform updates or maintenance, but these are service notifications, not marketing.

Third-Party Data Processors and Sharing

We share your data only when necessary for account operations. Our payment processors (the companies handling e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your transaction details and bank information to execute payments. These processors are contractually bound to protect your data and use it only for payment settlement.

We share data with anti-fraud service providers to verify identity, detect account sharing, and prevent money laundering. These providers do not use your data for any purpose beyond fraud prevention. We share data with law enforcement only when required by valid legal process (court order, subpoena).

We do not sell your data. We do not share your email, phone, or betting history with marketing partners, advertisers, or data brokers. Third-party processors are contractually prohibited from selling or repurposing your data.

KYC (Know Your Customer): Identity verification required by Indonesian law; we verify your name, date of birth, and government ID
Transaction history: A permanent log of every deposit, withdrawal, bet, and game outcome tied to your cacabola account
IP address: Your internet connection's numeric identifier; we use it to detect unauthorized logins and verify location compliance
Device fingerprint: A unique identifier derived from your device type, browser, and software; helps us detect account sharing

International Data Transfer

Our servers may sit outside Indonesia. When you register on cacabola or place a bet from Jakarta, Surabaya, Bandung, or Medan, your data may be transmitted to and stored on servers in other countries. These servers are protected by encryption and standard security practices equivalent to or exceeding Indonesian data protection standards. By using cacabola, you consent to international data transfer.

Your Rights on cacabola

You have the right to access your data. You may request a copy of all data we hold about you, including your personal information, transaction history, and account activity. Request this via our support team; we typically provide it within five business days.

You have the right to correct your data. If your name, email, or other personal information is incorrect, contact our support team and we will update it.

You have the right to request deletion of non-essential data. You cannot delete your transaction history (required for compliance), but you may request deletion of old device logs or temporary usage data. Submit requests via our support team.

You have the right to lodge a complaint. If you believe we have mishandled your data, contact our support team or file a complaint with Indonesia's data protection authority.

Cookies and Tracking on cacabola

We use cookies to maintain your login session on cacabola. These are essential cookies; without them, you would be logged out after each page load. We do not use third-party tracking cookies or allow advertisers to place trackers on our platform.

We use local storage (a browser feature) to store your language preference and theme setting (light or dark mode). This data is stored on your device only and is not transmitted to our servers.

Security Practices and Data Protection

We encrypt all data in transit using TLS (Transport Layer Security). When you log into cacabola or transfer funds via DANA or e-wallet, the connection is encrypted so interceptors cannot read your credentials or payment details.

We encrypt sensitive data at rest. Your personal information, account balance, and transaction records are encrypted on our servers. Even if someone gains physical access to the server, encrypted data is unreadable without the encryption key.

We maintain access controls. Only authorized cacabola staff can access your data, and only for legitimate purposes (account support, fraud investigation, compliance). Staff sign strict confidentiality agreements.

Contact Us About Privacy

If you have questions about your data, how we use it, or your rights, contact our support team via live chat or email. We respond to privacy requests within five business days. You may also file a formal data access request citing your cacabola account email and registration date.

If you believe our handling of your data violates your privacy rights, you may lodge a complaint with Indonesia's data protection authority or contact our support team for escalation. We take all privacy complaints seriously and will investigate and respond within ten business days.

Changes to This Policy

We may update this privacy policy at any time. Changes are notified via email and in-app alert. Continued use of cacabola after a change constitutes acceptance of the updated policy. If a change materially affects how we use your data, we will ask for explicit consent before implementing it.

Our commitment to protecting your data is unchanging. We will always encrypt your information, limit access, and never sell your details. For more information about our data practices and compliance, visit our Terms & Conditions or Legal Notice